Tag: emotionalintelligence

  • In the age of AI, emotional intelligence matters more than ever

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    A success story in customer serviceA month ago, Klarna introduced its very own AI assistant, powered by OpenAI, enhancing shopping and payment experiences for its 150 million global users. The assistant handles various tasks such as customer service, refunds, and fostering financial habits. This advancement aligns with Klarna’s vision for an AI-powered financial assistant, aiming…